Betapp Privacy Policy — How We Protect Your Data

Your trust in Betapp is our greatest asset. When you create an account or use our services, you share certain personal information with us. This Privacy Policy clearly explains how we use that information, where we store it, and who we share it with.

This document is a transparent agreement between Betapp and its members regarding how personal data is handled. We believe you have the right to know exactly what happens with your information — which is why this policy is written in plain language rather than legal jargon.

Betapp collects data in two ways — what you provide directly, and what our systems record automatically.

Information you provide directly:

Automatically collected:

• IP address and device type.
• Browser type and operating system.
• A log of your activity on Betapp — login times, bet history, and game sessions.
• Cookie and session tracking data.
• Complete transaction history.

Betapp uses your information only for the specific purposes listed below — nothing else:

• Account Management: To verify logins, reset passwords, and keep your account secure.
• KYC & Regulatory Compliance: To verify your identity and comply with regulatory requirements.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect suspicious activity and ensure the safety of all members.
• Customer Support: To resolve your issues quickly and efficiently.
• Platform Development: To analyze and improve the overall user experience.
• Relevant Offers: To inform you of relevant bonuses and promotions (optional, with the ability to opt out).

Betapp shares data with third parties only in very limited circumstances and under strict conditions:

• Payment Processor: bKash, Nagad, Rocket — only the information necessary to process your transaction.
• Game Software Providers: Companies such as Pragmatic Play and Play'n GO — for game sessions only.
• Government Authorities: Upon request from the relevant authorities where required by law.
• Fraud Prevention Services: Specialist services for verifying account security.

Beyond the above, Betapp does not share your information with anyone without your permission. Before sharing any data with third parties, a Non-Disclosure Agreement (NDA) is signed with them.

Betapp follows the highest industry standards for data protection. Our security operates across multiple layers:

• SSL/TLS 1.3 Encryption: All data transmitted through the website and app is encrypted.
• AES-256 Database Encryption: All stored data is protected with the highest level of encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: System audits conducted by independent third-party experts.
• Limited Access: Only authorized personnel can access data on a need-to-know basis.

The Betapp website and app use cookies. Cookies are small files stored on your browser or device that help improve your experience.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause some features to stop working.

As a Betapp member, you have full rights over your own data. You can exercise any of the following at any time:

To exercise any of the rights listed above, email us at [email protected].

Betapp does not retain your data longer than necessary. All data is stored while your account remains active. Once an account is closed:

• Financial Transaction Records: 5 years as required by law.
• KYC Documents: 5 years after account closure.
• Game Logs & Betting History: 3 years.
• Communication History (Support Tickets): 2 Years.
• Marketing Preferences: Deleted immediately upon objection.

Betapp strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. If a minor has accidentally created an account and this comes to our attention, Betapp will immediately close that account and securely delete all associated data.

If parents believe their child is using Betapp, please contact us immediately at [email protected].

Betapp may update this Privacy Policy as needed. Members will be notified of any significant changes via email and in-app notifications in advance. You can check the "Last Updated" date at the top of this page to confirm you are reading the latest version.

Continued use of Betapp after any changes take effect will be considered acceptance of the updated policy. For any questions, contact us at [email protected].