Betapp FAQ — find simple answers to your questions

At Betapp, all your personal and financial data is protected across multiple layers. On the technical side:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted — no third party can read them.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Payment data: bKash/Nagad payment details are never stored on Betapp's servers — all transactions are processed directly through the payment gateway.
• GDPR-Compliant Privacy Policy: Your data is never sold or shared with third parties.
• Regular security audits: Regular audits conducted by third-party cybersecurity firms.

For extra security, take two steps yourself: use a strong password and keep two-factor authentication (2FA) enabled.

Two-factor authentication (2FA) is not mandatory, but it is strongly recommended — especially if you keep a significant balance in your account. Here are the steps to enable it:

1. Account Log In proceed.
2. Click the profile icon in the top right corner and go to "Account Settings" open it.
3. "Security" Go to the tab — you'll see the "Two-Factor Authentication" option there.
4. "Enable" Click the button.
5. Choose your preference: SMS OTP (a code sent to your mobile) or Authenticator App (Google/Microsoft Authenticator).
6. Scan the QR code or verify the number as instructed.
7. You'll receive a backup code — store it somewhere safe.

With 2FA active, every login requires both your password and a one-time code. Even if someone else knows your password, they won't be able to access your account.

Cricket betting on Betapp goes far beyond match results — you can bet on every single delivery. Here's how to get started:

1. Log in and In the cricket section go there.
2. Choose your preferred match format — T20, ODI, and Test matches are all available.
3. Choose your preferred market from the betting markets.
4. Click on any odds to add them to your betting slip. Enter your stake and select "Confirm Bet".

Available betting markets:

• Match Winner (which team will win)
• First innings run total (Over/Under)
• Toss Winner
• Top Run Scorer
• Top Wicket-Taker
• Man of the Match
• Live in-play bets (per over or per ball)

Odds in live betting change by the minute — make your decisions fast.

Typical timeframe:

• bKash / Nagad: Funds are typically credited within 30 seconds to 5 minutes.
• Rocket: 1–10 minutes.
• Islami Bank transfer: 15–30 minutes (during banking hours).

If your deposit fails or is delayed:

1. Wait 30 minutes first — network delays can occasionally hold up transactions.
2. BKash/Nagad app transaction TrxID (Transaction ID) Make a note of it.
3. Go to Betapp's live chat and provide your TrxID, amount, and transaction time.
4. Our support team, within a maximum 30 minutes' will verify and correct your balance.

Remember: if money is deducted but doesn't appear in your balance, it's not lost — contact support and it will be resolved 100%.

Total on Betapp 5 VIP Tiers Yes. Points are earned with every bet placed and tier upgrades happen automatically:

Points can be converted and used directly as bets. Check your current tier and point balance under "VIP Status" in your profile.

Betapp's Live Casino features real human dealers — this is not a standard computer game. Here's how the whole thing works:

• Live Studio: Real dealers broadcast live from a professional studio — streamed in high definition so you can follow every moment.
• Available games: Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and game shows (e.g. Mega Wheel).
• Minimum bet: Most tables start from ৳50. High-roller tables have a minimum of ৳5,000.
• Language: Most dealers speak English or Hindi, though some Asian tables feature Bengali-speaking or Bangladeshi dealers.
• Chat: You can chat with the dealer via the on-screen chat box.

To get started: Log in → Casino section → Live Dealer → pick your game. Just as fun on mobile.